F&Q

Have a question? You might find the answer here. Looking for sizing help, product safety tips, or care instructions? Check below for the most frequently asked questions from our customers.

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ABOUT

We recommend measuring your cat’s neck and chest circumference with a soft measuring tape. Each product includes a detailed Size Guide, including recommended weight, to help you find the best fit.

Yes. Our collars and harnesses are made with durable materials and reinforced hardware. However, we recommend supervising your cat at all times during outdoor walks, especially when using a non-breakaway collar.

No. We use full-grain leather that’s soft, breathable, and naturally comfortable. For sensitive cats, we recommend observing their reaction during initial wear.

Our harness is designed with an adjustable fit and ergonomic shape. While most cats stay secure, we recommend testing it indoors first and making sure it’s snug but not too tight.

Use a soft damp cloth to gently wipe the leather surface. Avoid soaking in water or using harsh cleaners, as this may damage the material.

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